Shipping policy
Shipping Policy
At Gilbert Laurence Cards, we understand how exciting it is to receive your latest trading card purchase. Whether you're adding to your collection or eagerly awaiting the latest release, we'll always do our best to dispatch your order quickly, securely and with the care it deserves.
Order Processing
We aim to process and dispatch all in-stock orders as quickly as possible.
- Orders are typically processed within 1–2 working days.
- Orders placed on weekends or Bank Holidays will be processed on the next working day.
- During busy periods, new product launches or promotional events, processing times may be slightly longer. If this happens, we'll always keep you informed.
Shipping Confirmation
Once your order has been dispatched, you'll receive a confirmation email containing your order details and tracking information (where applicable).
If you haven't received your dispatch confirmation within the expected processing timeframe, please don't hesitate to contact us.
Delivery Options
Delivery options and costs will be displayed at checkout before you complete your purchase.
Delivery Times
Estimated delivery times begin once your order has been dispatched and are provided as a guide only.
Whilst we work with trusted delivery partners, occasional delays outside of our control may occur.
Delivery estimates are provided by our courier partners and are intended as a guide only. They are not guaranteed delivery dates.
Unexpected Delays
Occasionally, circumstances outside of our control—such as severe weather, industrial action, courier disruption or other unforeseen events—may affect delivery times.
Should this happen, we'll always do our best to keep you informed and minimise any disruption.
Packaging
Every order is packed with care to help ensure your products arrive in excellent condition.
Depending on the items ordered, we may use:
- Protective sleeves
- Bubble wrap
- Cardboard inserts
- Strong mailing boxes
- Parcel void fill where required
We believe every order should arrive in the same condition that we'd expect if we were receiving it for our own collection.
Pre-Orders
If your order contains a pre-order item, your order will normally be dispatched once all items are available.
If you'd like in-stock items sooner, we recommend placing separate orders for pre-order and in-stock products.
Please note that manufacturer release dates are subject to change and are outside of our control.
Should any significant delays occur, we'll keep you updated throughout the process.
Manufacturer Allocations
Occasionally, manufacturers may allocate products due to exceptionally high demand.
Whilst uncommon, this may affect the quantity of products we receive.
If your order is impacted by a manufacturer allocation, we'll contact you as soon as possible to discuss the available options, which may include:
- A partial shipment
- A suitable alternative (where available)
- A full refund
Lost or Delayed Deliveries
If your parcel appears delayed or hasn't arrived within the expected delivery timeframe, please contact us as soon as possible.
We'll work closely with the courier to investigate the issue and keep you updated throughout the process.
Please note that lost parcel investigations are subject to the courier's own investigation procedures and timescales.
Incorrect Delivery Address
Please ensure your delivery address is correct before completing your order.
Gilbert Laurence Cards cannot accept responsibility for delays or additional delivery costs caused by incorrect or incomplete address details provided during checkout.
Refused Deliveries
If a delivery is refused without prior agreement, or returned to us due to an incorrect address or failure to collect from the courier, we reserve the right to deduct any applicable return shipping costs from the refund.
International Shipping
At present, Gilbert Laurence Cards ships within the United Kingdom only.
As we continue to grow, we hope to offer international shipping in the future. Please keep an eye on our website and social media channels for future updates.
Click & Collect
We're currently an online-only retailer and do not offer Click & Collect.
As Gilbert Laurence Cards grows, we hope to introduce Click & Collect and other collection options in the future.
Delivery Issues
If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible after delivery, preferably within 48 hours, including photographs where appropriate.
We'll always work quickly to put things right.
If you wish to return an eligible item, please refer to our Returns & Refunds Policy for full details on eligibility and the returns process. [LINK TO RETURNS & REFUND POLICY]
Need Help?
If you have any questions about delivery, shipping or your order, our friendly team is always happy to help.
We're committed to providing the same friendly, honest customer service that has been at the heart of our family business for over 50 years, and we'll always do our very best to help.
Last Updated: 1 August 2026