Refund policy
Returns & Refunds Policy
At Gilbert Laurence Cards, we want you to shop with confidence. We take great care in packaging every order, and if something isn't quite right, we'll do everything we can to put it right.
Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return. To be eligible for a return, products must be returned in the same condition they were received. Items with damaged or removed factory seals, excessive wear, labels, stickers or alterations will not be eligible for a refund unless they are faulty.
If you've changed your mind, eligible unopened products may be returned within 30 days of delivery, provided they meet the conditions outlined in this policy.
Returns must be requested within 30 days of delivery and sent back promptly once your return has been approved.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original, unopened packaging (where applicable).
- Include any original accessories, inserts or promotional items.
- Be accompanied by your proof of purchase.
Return Shipping Costs
Unless an item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning items to us.
We recommend using a tracked postal service, as we cannot accept responsibility for returned items that are lost or damaged before they reach us.
To request a return, please contact us at:
📧 sales.glcards@gmail.com
Please do not send any items back without contacting us first, as unauthorised returns may not be accepted.
If your return is approved, we'll provide full instructions on how to return your item.
Returned items remain the customer's responsibility until they have been safely received and inspected by Gilbert Laurence Cards.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your order has arrived damaged, is faulty, or you've received the wrong item, please contact us within 48 hours of delivery where possible with photographs of the issue.
We'll work quickly to resolve the problem by offering a replacement, exchange or refund where appropriate.
Trading Card Products
Due to the collectible nature of trading card products, we are unable to accept returns on opened sealed products. This includes (but is not limited to):
- Booster Packs
- Booster Boxes
- Elite Trainer Boxes
- Collection Boxes
- Tins
- Bundles
- Premium Collections
- Any other sealed trading card product where the factory seal has been broken or removed.
To protect the integrity of sealed trading card products for all customers, opened products cannot be returned unless they are faulty.
Please note that trading card products are randomised by the manufacturer. We cannot guarantee specific cards, pull rates or product contents, and refunds or exchanges cannot be offered based on the contents of opened products.
Pre-Orders
Payment for pre-orders secures your reservation of the product.
If you have pre-ordered an item and wish to cancel before it has been dispatched, please contact us as soon as possible.
Once a pre-order has been shipped, our standard returns policy applies.
Product Allocation
Manufacturer product allocations are outside of our control and, whilst uncommon, can occasionally affect retailers across the industry.
If this occurs, we may be unable to fulfil every order in full.
Should this happen, affected customers will be contacted as soon as possible and offered either an alternative product (where available) or a full refund.
Exchanges
If you'd like a different item, the quickest option is to return your original purchase (if eligible) and place a new order once your return has been approved.
Non-Returnable Items
Unfortunately, we cannot accept returns on:
- Opened trading card products
- Gift Cards
- Clearance or Sale items (unless faulty)
- Personalised or special-order products
Your statutory rights are not affected.
Refunds
We'll email you to confirm that your return has been received. We'll then inspect your return and notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within 10 business days.
Original shipping charges are non-refundable unless the return is due to our error or the item is faulty.
Please note that your bank or card provider may take additional time to process the refund.
If you haven't received your refund within 15 business days of approval, please contact us at:
📧 sales.glcards@gmail.com
Shipping Protection
Lost or Delayed Parcels
Once your order has been dispatched, we'll provide full tracking details where available. If your parcel is delayed, damaged in transit or lost, we'll work closely with the courier. Claims relating to lost parcels may be subject to the courier's investigation timescales before a replacement or refund can be issued.
Incorrect Address Details
It is the customer's responsibility to ensure that the delivery address provided at checkout is accurate. Gilbert Laurence Cards cannot be held responsible for delays or additional costs arising from incorrect or incomplete address information supplied by the customer.
Pricing
Pricing & Availability
Prices are displayed in Pounds Sterling (£) and include VAT where applicable.
Whilst every effort is made to ensure prices and product information are accurate, genuine errors can occasionally occur.
In the event of a pricing or product listing error, we'll contact you as soon as possible to explain the situation and offer either a full refund or the option to proceed at the correct price.
Fraud Prevention
To help protect our customers and our business from fraudulent activity, we reserve the right to refuse a return or refund where we reasonably believe a product has been tampered with, substituted, altered or otherwise rendered unsuitable for resale after delivery.
We reserve the right to request additional information or photographs before authorising a return where appropriate.
Need Help?
If you have any questions regarding our Returns & Refund Policy, please don't hesitate to contact our friendly team at:
We're committed to providing the same friendly, honest customer service that has been at the heart of our family business for over 50 years, and we'll always do our very best to help.
Last Updated: 01 August 2026